| |
|
|
|
 |
|
|
|
|
Privacy Policy
MyConcierge is a service of LesConcierges, Inc., a California corporation with
headquarters in San Francisco, California, that provides concierge services to
companies and individuals in the United States and overseas.
LesConcierges is committed to providing users of MyConcierge services with a
secure Web environment. To help you understand our privacy policy, the
following information explains our information-gathering and dissemination
practices for our concierge products, services, and Web site.
WHERE WE COLLECT INFORMATION
This section provides an overview of the kinds of personal information we ask
for and how we use it. Details of these practices can be found following the
overview:
|
Ordering products and services on the MyConcierge Web
site
You can request products or services from MyConcierge by phone, fax, email, or
the online request form. In some cases, you also have the option of requesting
and paying for the service entirely online. The request form asks for personal
information that identifies who you are, such as your name, email address, and
shipping address, as well as financial information, such as your credit card
number and the card's expiration date.
Participating in surveys
Occasionally, we may give you the opportunity to participate in a survey online
or by email to help us adapt our services to the expressed needs of customers.
If you decide to accept, we may ask for demographic information, such as your
age and ZIP code, but typically we will ask for no personal information, such
as your name and email address.
Participating in promotions
Occasionally, we may announce a special promotion or offer on the MyConcierge
Web site or by email, if you have elected to receive emails. If you choose to
participate, we may ask for certain information that identifies who you are,
such as your name and address, so that we can follow through on the promotion.
Sending gifts to others
When you use MyConcierge services to send a gift to someone else, we ask you to
give us the necessary personal information of the recipient so that we can
fulfill your request.
Sending us email
When you contact us by email, we automatically receive your email address, as
well as any contact information that is included in the signature at the bottom
of the email.
|
HOW WE COLLECT INFORMATION
All the information we collect through the MyConcierge Web site, or in
connection with products and services requested through MyConcierge, is owned
by LesConcierges, Inc. We capture and store information from the Web site in
the following ways:
|
Session IDs/Log Files
Like most Web sites, we automatically gather certain types of information and
store it in log files each time you visit MyConcierge. The system retains the
information only for the duration of the session, and your individual identity
remains anonymous unless you place an order.
Session information includes Internet protocol (IP) addresses, the type of Web
browser you use, your Internet service provider, your computer's operating
system, a date/time stamp for your visit, and clickstream data (indicating the
Web pages you navigate to).
We use this information to analyze trends, administer the site, track users'
movements around the site, and gather aggregated information about our user
base as a whole.
Cookies
We currently do not use cookies (small text files that store data on your
computer for record-keeping purposes) on the MyConcierge Web site.
Third Party Advertisers
We do not accept advertisements from third party advertisers on the MyConcierge
Web site.
|
HOW WE USE INFORMATION
The MyConcierge Web site describes the spa, restaurant, transportation, cell
phone, ticket, gift, flower-delivery, and other products and services we make
available to qualified customers.
To provide these services, LesConcierges, Inc., coordinates with a network of
product and service providers around the world to arrange special benefits,
upgrades, discounts, and preferred status for MyConcierge users.
In most cases, customers who are interested in a product or service call, fax,
email us, or complete the online request form. For some products or services,
however, you can request and pay for the service entirely online. During the
request process, we may ask you to provide your name, address, email, phone
number, and/or other personal information that identifies who you are. We use
this information to communicate in the following ways.
|
Customer service
As needed, we communicate with you to reply to your questions and provide the
services you ask for.
Customer profiles
At any time, you can view, change, or update your personal information in your
customer profile by clicking "Your Profile" on the upper right area of any
MyConcierge screen.
Special offers and updates
Occasionally, we communicate information on products, services, special offers,
and promotions. Out of respect for your privacy, we give you the option not to
receive these types of communications. (Please see the section below entitled,
"Opting out.")
Service-related announcements
On rare occasions, we may send you an email announcement related to our
Web-based services, but only when it is necessary to do so-for example, if
access to the MyConcierge Web site is temporarily closed for maintenance.
Because service-related communications are not promotional, you will not be
able to opt out of receiving them.
|
WHEN WE SHARE INFORMATION
The following explains the types of information we share with others, and who
these other parties are:
|
Aggregated information
Aggregated information includes general data about such things as the number of
people who visit our Web site, what sections they visit most, what ZIP codes
they live in, and whether they're male or female. Unlike personal information,
such as your name and email address, aggregated information does not allow us
to identify individuals.
We may share aggregated information about our customer base as a whole with
existing or potential LesConcierges' clients, and our network of service
providers, such as the spas, restaurants, ticket services, and other service
providers we work with to arrange products, services, and special offers for
MyConcierge customers.
Personal information
We do not share any personal information that identifies who you are with other
companies and service providers, except for the following reasons:
-
SERVICE PROVIDERS: We share personal information with outside service providers
from the MyConcierge network of service providers when we arrange and bill for
each product or service you request. Service providers include the spas,
restaurants, ticket services, florists, transportation agencies, cell phone
services, credit card processors, gift sources, and other service providers we
work with to arrange products, services, and special offers for MyConcierge
customers.
-
SURVEY ADMINISTRATORS: Occasionally, we share personal information with a
company that is helping us conduct a survey. All third party service providers
that help us conduct customer surveys are prohibited from using your personal
information for any other purpose.
-
EMAIL DISTRIBUTION VENDORS: For some communications, such as newsletters, we
may use an outside email service to deliver the communication to MyConcierge
customers. The email service is prohibited from using your personal information
for any other purpose.
Opting In
We give you the opportunity to opt into having your information used for
certain purposes. The opt-in option is available at the time we ask for this
information, as well as under Preferences in the "YourProfile" section, which
you can find in the upper right area of any MyConcierge Web screen. The opt-in
option is available for:
-
Receiving newsletters, reminders through the MyConcierge Reminder Service, and
MyConcierge announcement emails, other than service-related communications
about Web site maintenance issues.
-
Participating in surveys and promotions. If you initially choose not to opt in
for any of these instances and later change your mind, you can use the Opt In
feature in your customer profile to begin delivery of these communications.
Otherwise, we will not share the personal information you provide with third
parties other than for the reasons stated above, unless we first notify you and
receive your approval.
Legal Disclaimer
LesConcierges, Inc., reserves the right to disclose your personal information
when it is required by law and when we believe that disclosure is necessary to
protect our rights and/or to comply with a judicial proceeding, court order, or
legal process.
|
HOW WE HANDLE PUBLIC ONLINE FORUMS
There are no bulletin boards, chat rooms, newsgroups, or message boards
available to users of the MyConcierge Web site.
HOW WE ENSURE SECURITY
We follow the latest industry standards to protect any information you submit
to us, both during transmission and after we receive it. In general, we strive
to use every industry standard to protect your personal information. In
particular, when you submit sensitive information, such as your credit card
number, we encrypt that information using industry-standard secure socket layer
technology (SSL). If you have any questions about the security of the
MyConcierge Web site, we encourage you to call us at 800.435.7291, or
contact us online.
WHAT HAPPENS DURING A BUSINESS TRANSITION
If LesConcierges, Inc., should go through a business transition, such as a
merger, acquisition, or sale of all or part of its assets, it is likely that
your personal information will be transferred as part of the agreement. We may
also share information about our customers in the aggregate during negotiations
relating to a business transition, but your identity will remain anonymous.
HOW WE MAKE CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify our privacy policy at any time. If we make
material changes to this policy, we will notify you by email, if we have your
email address, and post a notice on the MyConcierge Web site.
HOW YOU CAN REACH US
Customer satisfaction is extremely important to us. If you have any questions
or suggestions about our privacy policy, please don't hesitate to contact us in
one of the following ways: LesConcierges
301 Howard Street, Suite 1500
San Francisco, CA 94105
Telephone: 800.435.7291
Email: contact us
online
This privacy policy was
last updated on October 25, 2005. |
|
|
|
|
